Terms of Service

Tricore InfoTech Pvt. Ltd. provides IT and digital technology services, which may include:

A project begins after the required initial payment has been received and the project scope and requirements have been clearly defined and agreed upon.

Clients agree to:

• Provide required content, information, assets, credentials, and access on time.
• Provide timely feedback, approvals, and decisions.
• Review project work and communicate required changes promptly.
• Communicate through the channels mutually agreed upon.
• Provide accurate and complete project requirements.

Payments must be made according to the milestones, payment schedule, or billing terms agreed upon in the applicable proposal, quotation, invoice, or service agreement.

Depending on the project, payments may include:

• Initial or advance payments
• Milestone-based payments
• Hourly or time-based billing
• Monthly maintenance or support fees
• Recurring service charges
• Third-party software, hosting, app, plugin, or subscription costs

Invoices must be paid on or before the due date specified in the invoice or applicable agreement.

Payment Processing

Payments made through Razorpay, bank transfer, or any other accepted payment method are considered confirmed once successfully processed. Applicable taxes, payment processing charges, and third-party transaction fees may be payable by the client where applicable.

A client may request cancellation of a project by providing written notice to Tricore. However:

• Payments are generally non-refundable once project work has commenced.
• If cancellation is requested before work begins, a partial refund may be considered after deducting applicable administrative, planning, consultation, or preparation costs.
• Payment gateway and transaction charges are non-refundable.
• Any refund will be subject to the applicable proposal, agreement, or project terms.
• Work already completed before cancellation may be charged accordingly.

Unless otherwise agreed in writing, designs, source code, graphics, documentation, and other project deliverables created specifically for the client remain the property of Tricore until all outstanding payments relating to the project have been received.

After Full Payment

• Final project deliverables created specifically for the client will be transferred to the client as agreed in the applicable project agreement.
• Third-party themes, plugins, applications, libraries, stock images, fonts, software, and other third-party materials remain subject to their respective licenses and terms.
• Tricore retains ownership of its pre-existing tools, frameworks, libraries, reusable components, methodologies, know-how, and technologies that were not created exclusively for the client.

Both Tricore and the client agree to maintain reasonable confidentiality regarding confidential business information, project information, documents, credentials, technical information, and other sensitive information shared during the course of a project.

Tricore will take reasonable measures to protect client information and restrict access to authorized personnel and service providers who need the information to perform the agreed services.

Some projects may require third-party services, including:

• Shopify or other e-commerce platforms
• WordPress themes and plugins
• Apps and extensions
• Hosting services
• Domain services
• Payment gateways
• APIs
• Cloud services
• Software subscriptions
• Stock assets and licensed resources

Unless otherwise agreed, the purchase, subscription, renewal, and ongoing billing of third-party services are the client's responsibility. Tricore may assist with setup, configuration, integration, or troubleshooting where included in the project scope.

Tricore makes reasonable efforts to test project work before delivery. Any bugs or defects reported within the agreed support or warranty period will be reviewed and, where applicable, corrected at no additional cost if they:

• Relate to the original project scope; and
• Result from the work delivered by Tricore.

You agree to use the Tricore website only for lawful purposes. You must not:

• Attempt to gain unauthorized access to our systems.
• Introduce viruses, malware, or harmful code.
• Interfere with the operation or security of the website.
• Copy or commercially exploit website content without permission.
• Use automated tools to scrape or collect website content without authorization.
• Submit fraudulent, misleading, or unlawful information.
• Infringe the intellectual property or other rights of Tricore or third parties.

We make reasonable efforts to ensure that information published on our website is accurate and current. However, we do not guarantee that all content will always be complete, accurate, or up to date.

Our website may contain links to third-party websites, platforms, or services. These links are provided for convenience and informational purposes.

To the maximum extent permitted by applicable law, Tricore InfoTech Pvt. Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services. This may include:

• Loss of business
• Loss of revenue or profits
• Loss of data
• Loss of business opportunities
• Business interruption
• Third-party system failures
• Hosting or infrastructure issues
• Third-party software or service failures
• Technical limitations outside our reasonable control

To the extent permitted by applicable law and subject to the applicable agreement, Tricore's total liability relating to a specific service will generally be limited to the amount actually paid to Tricore for that specific service.

Your use of our website and services may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect personal information.

Tricore may update these Terms of Use from time to time to reflect changes in our services, business practices, technology, or applicable laws.

Updated Terms will be published on this page. Your continued use of our website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

These Terms of Use are governed by the laws of India.

For questions regarding these Terms, our services, payments, or other matters, please contact us:

• Company: Tricore InfoTech Pvt. Ltd.
• Email: [email protected]
• Website: tricoreitsolutions.com
• Phone: +91 73591 25595
• Address: 1st Floor, HN House, Nidhi Complex, Above Stadium Under Bridge, Navrangpura, Ahmedabad, Gujarat 380009, India

© Tricore InfoTech Pvt. Ltd. All Rights Reserved.